Enterprise-Scale Operations with 99.9%+ Availability
Rackner delivers enterprise IT operations with proven 99.9%+ historical system availability across its programs, earning recognition including a Franklin Award from the State Department for Systems Administration Intelligence work.
24/7/365 Operational Excellence
120,000+
Users Supported
Mission-critical systems for Homeland Security Information Network (HSIN)
99.9%+
Historical Availability
Proven uptime across all programs including emergency response operations
100%
DoD 8570/8140 Compliance
All IT Ops personnel meet or exceed certification requirements
Proactive Operations Approach
Configuration as Code
Ansible-based infrastructure automation provides a single source of truth, enabling rapid recovery and consistent deployments across environments.
Automated Monitoring
Comprehensive observability with Splunk, Prometheus, and Grafana providing real-time alerts and predictive insights.
Drift Detection
Automated configuration drift detection ensures systems remain compliant with baseline configurations and security policies.
Zero-Downtime Patching
Rolling update strategies with automated rollback capabilities maintain availability during maintenance windows.
Technology Portfolio
Operating Systems
Windows Server (2016, 2019, 2022)
Red Hat Enterprise Linux
Ubuntu LTS
Container runtimes (Docker, containerd)
Cloud Platforms
AWS GovCloud (IL2-IL5)
Azure Government (IL5)
On-premise private cloud
Hybrid cloud architectures
Compliance
FedRAMP High
NIST SP 800-53
DISA STIGs
Agency-specific directives
Operational Excellence Practices
Comprehensive Documentation
Detailed runbooks, architecture diagrams, and change logs maintained in version control for full transparency.
Disaster Recovery Planning
Regular backup verification, tested recovery procedures, and documented RTO/RPO objectives.
User Profile Management
Quarterly access audits, least-privilege enforcement, and automated de-provisioning workflows.
Incident Response
Defined escalation paths, blameless post-mortems, and continuous improvement from lessons learned.